Terms and Conditions

General Terms and Conditions (GTC)
for the rental of a holiday apartment

Dear Guest,
the following General Terms and Conditions (GTC) govern the contractual relationship between you (the tenant) and us (the landlord). Please note that you accept these GTC as soon as you have signed and returned the rental agreement or do not immediately object to the booking confirmation and its contents.

Section 1 Conclusion of the Contract

The contract is considered binding when the holiday accommodation is booked and confirmed or made available at short notice.

Advance bookings can be made verbally or in writing (including by email). What is stated on the booking confirmation is considered agreed upon. This will be sent to the guest in writing (preferably by email), if time permits.

The booking guest is jointly and severally liable as the client for all obligations arising from this contract (for all accompanying guests).

Section 2 Services, Prices, and Payment

The landlord undertakes to provide the holiday accommodation booked by the guest. and to provide the agreed-upon service.

The guest is obligated to pay the landlord the agreed-upon price for the use of the vacation accommodation.

The agreed-upon prices include all utility costs (water and electricity).

Upon conclusion of the contract, a prepayment of 25% of the agreed-upon price will be required. This request will be included in the booking confirmation, if applicable. If the prepayment is not credited to the landlord's account within 14 days of the booking confirmation being sent, the landlord is entitled to withdraw from the contract (see §5 a.).

Unless otherwise agreed upon in writing between the contracting parties, the remaining balance is due 2 weeks prior to arrival or, in the case of short-notice bookings, in cash upon arrival.

If payment by invoice has been agreed upon, the booking guest must settle the invoice no later than 8 days from the invoice date.
... Section 3 Arrival and Departure

Unless otherwise agreed in writing between the contracting parties, the holiday accommodation will be available to the guest from 3:00 p.m. on the agreed arrival date. The holiday accommodation can also be occupied after 7:00 p.m. by prior arrangement; in this case, a key will be provided.

The holiday accommodation may only be occupied by the registered persons. Any special arrangements must be recorded in the contract. Upon arrival, guests may be asked to present their identity card.

On the agreed departure date, the holiday accommodation must be vacated by 11:00 a.m. at the latest. Later departure times are only possible by prior arrangement with the landlord.

Section 4 General Rights and Obligations

The guest is obligated to treat the holiday accommodation and its contents with care.

When leaving the holiday accommodation, please ensure that windows and doors are closed to prevent potential damage from severe weather or unauthorized entry. Please remember to switch off lights and electrical appliances and turn the radiators down to a low setting to conserve energy.

Smoking is strictly prohibited inside the holiday accommodation. Smoking is only permitted outdoors.

Please separate your waste in the holiday accommodation. Different containers are provided, and instructions on how to separate waste can be found in the information folder or in the utility room. Upon departure, please leave the holiday accommodation swept clean and in good order. This includes emptying the waste containers inside and disposing of any empty bottles or cans.

Section 5: Cancellation by the Guest

All cancellations must be made in writing.

If the guest cancels before the start of the rental period, the following cancellation fees will be charged:

• 8 weeks or more before the start of the rental period: 10% of the agreed price

• 6 weeks or more before the start of the rental period: 30% of the agreed price

• 4 weeks or more before the start of the rental period: 60% of the agreed price

• 2 weeks or more before the start of the rental period: 90% of the agreed price

In case of no-show without prior notification: 100% of the agreed price

The date on which the cancellation notice is received by the landlord is used as the basis for calculating the cancellation period. To avoid cancellation fees, we recommend taking out travel cancellation insurance.

The landlord is obligated to make every effort to re-let the unoccupied vacation rental to avoid losses.

Section 6: Cancellation by the Landlord

If an agreed advance payment is not made within the period specified in Section 2c, the landlord is entitled to cancel the rental agreement.

Furthermore, the landlord is entitled to terminate the contract for objectively justified reasons.

The landlord may withdraw from the contract without notice, for example, if:

• Force majeure or circumstances beyond the landlord's control make performance of the contract impossible.

• The holiday accommodation is booked under misleading or false pretenses regarding essential facts, e.g., concerning the identity of the customer or the purpose of the stay.

The landlord must inform the guest immediately of the exercise of the right of withdrawal should the aforementioned circumstances arise. In the event of a justified withdrawal by the landlord, the customer is not entitled to compensation.

Any advance payment made will be refunded to the booking guest without interest.

Section 7 Liability

The landlord is liable for the proper provision of the contractually agreed services.

If the rented holiday accommodation has a defect that goes beyond a mere inconvenience, the guest must notify the landlord or their representative of the defect immediately. Upon becoming aware of the defect, the landlord will endeavor to remedy it. The customer is obligated to contribute what is reasonable. to rectify the disturbance and minimize any potential damage.

The landlord is not liable for any items brought onto the premises, including valuables that the guest keeps or leaves behind in the holiday accommodation.

The guest is obligated to immediately report any damage they cause to the landlord or their representative upon becoming aware of it and to take steps to minimize the damage.

The customer is 100% liable for any damage caused by their own negligence.

Parents are obligated to fulfill their duty of care towards their children; otherwise, the landlord cannot be held liable.

Section 8 Arrival and Departure

The holiday accommodation is usually available from 3:00 PM on the day of arrival. Arrival must be no later than 7:00 PM, unless a later arrival time is expressly agreed upon with the landlord in advance. Arrival before 3:00 PM is only possible by prior arrangement with the landlord.

On the day of departure, the holiday accommodation must be vacated by 11:00 AM at the latest. A later departure is only possible by prior arrangement with the landlord.

The guest is obligated to close all windows and exterior doors before departure and leave the accommodation swept clean. Furthermore, all keys must be returned to the landlord. If the landlord is not present, the keys must be left on the kitchen table in the holiday accommodation, and the front door must be closed. The guest is obligated to check that the door is locked.

In the event of the loss of one or more keys, the guest is liable to the landlord for the cost of replacement keys and, if necessary, the installation of new locks (including the entire locking system for the holiday apartment), as well as any consequential damages.

Section 9 Severability Clause

Should any provision of this contract be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely approximates the economic purpose intended by the parties with the invalid or unenforceable provision.